As you all know I have had some rather impressive computer problems in the last while. Crashes, technical issues and of course then having them stolen. Life sure does have its moments. Such as the insurance company taking two months and thirteen days to come to the party.
What you didn’t know is that while some delays were just a pain…the last delay in getting my claim settled was because the insurance company thought I might be trying to take them to the cleaners.
It seems that when you make the first phone call you should know EXACTLY what has been pilfered from your home. Adding any items later makes them suspicious apparently.
One more tip for anyone unlucky enough to get burgled. Do not…I repeat…do not have proof.
Oh I am serious. Apparently my proof was TOO GOOD.
Seems that although they tell you to have proof of your goodies…when someone takes their advice and makes sure she does it doesn’t sit well with them.
So out came an investigator. I have to tell you having your integrity questioned sucks big time !!! However once she heard about The Son’s burglary last year and how their having no proof meant no replacing of items she understood that my having 300 photographs of my home and what it contains was maybe understandable.
Then there was the burglary four years ago. Ummmmm…what burglary four years ago I asked ???? Seems I had mentioned a previous burglary in my initial phone call to them. True, I did mention a burglary. Only it was almost forty years ago and we didn’t have insurance back then…after all it was in the ‘olden days’.
What struck me through all of it was the way I was treated. Guilty until proven innocent. There is something wrong with that picture I think. Conversations were terse and little information was given. My case manager would have done much better in my opinion to have actually spoken to me. It might not only have saved time for all of us, but they would not have wasted resources on investigating me for nothing.
I am very happy to say the investigator’s report turned everything around. Seems she believed in my innocence and finally things began to happen.
As of today I am the proud owner of a computer that actually works (the loaned desktop has become a bit of a laughing stock to friends when they visit), and a phone that isn’t borrowed.
Now while I am thrilled at this development I must warn you. I am suffering technology overload. The smartphone is showing off and while I have no intention of losing the war, the first few battles have gone its way.
As for the laptop. She is soooo pretty and shiny and a bit too smart for my good at present. It make take a while to figure out where she is hiding everything but one day her and I shall be a team rather than adversaries.
Before you know it I shall be around visiting again and you will all long for the peace and quite of the last two months.